Speech analytics technology will help in identifying those calls which require immediate attention instead random sampling of calls due to which, agents will get better trained also be beneficial to resolve disputes.
This Article focuses on Customer Churn and how it is necessary to reduce it by analyzing and using different strategies to manage customer base for eventual success.
In this highly commoditized global marketplace where companies are unable to compete on price alo
No matter which vertical your business serves in, it becomes imperative for everyone to engage with customers through the web properties they own. Providing privileged access to your resources as a means of engagement is surely the best way to build loyalty. Even the best brands in the world are representing the best example of this.
The best thing you can do to better customer service for your business is to hire the best customer service reps for the job. The next best thing you can do is give them the right tools—and train them on it! Technology is coming at us at godspeed, and it might seem overwhelming to try and keep up.
To achieve desired business goals, customer satisfaction is a significant factor that organizations must pay attention to. No matter how good your products and services are.
It is quite common today for businesses, whether a startup or big conglomerate