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Speech analytics technology will help in identifying those calls which require immediate attention instead random sampling of calls due to which, agents will get better trained also be beneficial to resolve disputes.
This Article focuses on Customer Churn and how it is necessary to reduce it by analyzing and using different strategies to manage customer base for eventual success.
In this highly commoditized global marketplace where companies are unable to compete on price alo
To achieve desired business goals, customer satisfaction is a significant factor that organizations must pay attention to. No matter how good your products and services are.
It is quite common today for businesses, whether a startup or big conglomerate