Types of IT Managed Support Services that Your Business can Benefit From!

IT Managed Support Services

IT managed support services have become quite popular among small-mid and large-sized businesses. The main reason for this is that they eliminate the stress of maintaining the IT systems for the enterprise and it can focus on its core business.

What are IT managed support services?

IT managed support services imply outsourcing the management of the IT service and equipment to a third party for a fixed fee.

By outsourcing these services the business gets the benefit of expertise in the management of the IT systems without hiring an in-house team. The service provider provides 24/7 maintenance of the IT systems so that there is no downtime due to system failure.

IT managed support services vary according to the needs of the business. The fee is affixed based on the services provided.

Some of the common types of IT Managed support services include:

Remote Management of Devices:

The most commonly used IT managed support service is the remote management of servers, desktops, and mobile devices. It is the most basic and foundational IT service sought from a managed IT provider.

Managed Security Services:

Due to the rising cases of cybercrime, there is an increased demand for IT security services from Managed IT service providers. Managed IT providers partner with security vendors to provide managed security services to their clients.

These services include anti-virus, malware, ransomware, etc. Managed security services are offered remotely and they enable seamless, on-time upgrades.

Managed Wireless and Mobile Computing:

These services provide business wireless capabilities within the business without bearing the cost and hassle of implementation of installation.

Managed Support Services:

Managed support services include traditional help desk responsibilities such as support tickets for help with IT problems among employees and network equipment.

Data Analytics:

Managed data analytics entails analysis of complex data for the business to leverage. The managed IT service provider has an expert team of professionals who effectively analyze data that the business can leverage effectively. 

Data enables the business to understand the trends and patterns of their customer behavior so that they can plan their strategies to achieve their business goals.

Managed Cloud Services:

With the advent of cloud computing, businesses now require different types of cloud services. Therefore, managed IT support service providers offer their clients:

  • IaaS(Infrastructure as a service)

Cloud services are provided by partnering with cloud providers such as AWS(Amazon Web Services), Google, Microsoft, etc.

  • PaaS(Platform as a Service)

Managed IT providers offer their clients cloud platforms as a service.

  • SaaS(Software as a Service)

The managed IT providers may partner with Salesforce in the CRM space or ServiceNow in the service management market to provide their clients with software as a service.

Managed Communications

These services may include managed IP telephony services wherein the managed service provider assumes the responsibility of the voice services within a customer account.

Managed Network and Infrastructure:

The service provider manages the infrastructure, software, and technical support services necessary for operating and managing an IP-based communication network to a third party.

The managed network provides hardware infrastructure resources that include servers, routers, switches, and the operating system. It also includes the firewall software to run and secure the backend infrastructure and the data stored.

This eliminates the expenses involved in owning and operating a data center. The business simply needs to contract a service level agreement with the managed service provider.

Most businesses are opting for different or all types of managed IT services to minimize costs and secure predictable pricing for routine IT expenses.

IT Managed Network services offer top-notch service and security to an enterprise. Besides, they maintain the network uptime, taking care of your IT services and equipment round-the-clock. Managed IT support services ensure that all your IT systems work seamlessly providing you peace of mind so that you can focus on your core business and grow your business.

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