Technical support Troubleshooting Tip: Resolve Windows 0x0000007E with KBA979538 Hotfix

Microsoft software bugs are neither rare nor surprising. Windows users more or less are familiar with these kinds of bugs. The Microsoft software bugs hit the computer screen in the form of error messages and error codes. It can be a BIOS error, installation error or update error. Thankfully, Microsoft always launches fixes to correct these errors. Most of these errors are in cryptic format such as 0x0000007E, 0x00000050, etc. In this article, you will read about Windows 7 error 0x0000007E and learn the computer support troubleshooting tips to correct this error.

While using the USB video devices, if this error occurs then you might have to face certain unexpected shutdowns or bluescreens. The error arises because of a race condition in the USB Video driver. If the video device remains unloaded, then it might cause this error. Microsoft Hotfix KBA979538 is a great tool to solve this error in Windows 7 machines.

Understanding the Error

This error might occur in Windows 7 and Windows Server 2008 R2, while you shut down Windows or remove the USB video device. It is a blue screen error, and the cryptic error code leaves no clue regarding what went wrong or why the error has occurred. Certainly, Microsoft got hit by too many complaints regarding this error and thus, Microsoft has to come up with a quick fix for correcting the issue.

Microsoft releases fixes to its errors in the form of Hotfixes. A Hotfix is a cumulative and single package that comprises information in the form of files. This information is helpful in addressing the software problems, bugs, and errors. Hotfixes are mostly problem-specific. For addressing separate problems, Microsoft releases separate Hotfixes.

Thus after receiving worldwide complaints about the error 0x0000007E, Microsoft launched a Hotfix named KBA979538. This hotfix is specific to this error and thus the most effective technique for correcting the error.

Technical Support Troubleshooting Tip: How to use KBA979538 Hotfix?

You can download this Hotfix from the Microsoft website. It is very effective in repairing the error appending on your PC. The best apart about this Hotfix is that it never replaces the existing information stored on your computer. Once you have successfully downloaded and installed the tool, you need to restart the computer, and then it will start repairing the errors.

Requirement for Hotfix KBA979538

You need to abide by certain perquisites to use the Hotfix that are as follows:

  • Your computer must run on Windows 7 or Windows Server 2008 R2
  • After installing the Hotfix KBA979538, you must restart your system to bring the tool into action.

How to Install the Hotfix KBA979538?

  • First of all, you require downloading the Hotfix KBA979538 from the Microsoft website under the ‘Updates and HotFixes’ section. Otherwise, over the web also you can search and find the link to download the tool. However, beware of the malicious sites that charge you for downloading the Hotfix KBA979538. It is an absolutely free Microsoft tool that got no hidden charges.
  • After downloading the tool, double-click on the installation setup
  • Now click ‘Run’ to start installing the Hotfix.
  • After you install it, restart your computer and that will bring the tool into action.


The most effective computer support troubleshooting tip to correct this error is to install the appropriate Microsoft Hotfix. Using the tool is very easy. You simply require downloading and installing the tool to bring it into action. However, Microsoft keeps on releasing the updates, so if you have already installed the Hotfix, then you must also get the updates from time to time. However, if you are having difficulty in finding the tool or installing the tool, then you must avail online computer repair services from some reliable tech support firm. Online tech support engineers have complete knowledge, and thus they can execute the process in a faster way. 

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