Imagine yourself arriving in the office and minutes after your arrival you see a bundle of documents piled next to your work station. The sight is enough to let you feel comfortable as all that it conveys is doing a lot of manual effort. That is of course a nightmare if you are not investing in field service management software.
Service management software is all about improved all-in-one solution that manages all the nitty-gritty of your field service business. The software’s central interface makes it possible for the professionals to manage every aspect of the business more systematically.
Since all the data remains at one place it becomes easy for a field service professional to either schedule or review any assigned job. The software also offers communication tools, which is of course the cherry on the cake. Asides all these basic features a field service scheduling software must have the below-mentioned compelling functionalities. Here comes an extended note on all these features.
Order management is the most important aspect of every field service management software. In field service management, it holds utmost importance. Not only managing the order is important but also keeping an eye on the job status is of paramount importance. As the prime aim of every such software revolves around providing the most suited services on time to the clients, an effective order management software makes the task much easy for the professionals. The tool keeps the information handy for the person-in-charge and that is why it is the must have feature for all field service software.
Mobility is another aspect that must be addressed with every field service management scheduling software. Companies must go for a mobile app that could offer the field technicians the ease of access to the services from any of the regions. The nature of field service management makes it essential to have such a solution for the business. The fact that operational information should remain in the knowledge of every professional working in the field, a mobile app for the same purpose can be the best answer to such a query.
Task Scheduling & Dispatch
Being on the top of the schedule every time is as important as the on-time delivery in service software management. This becomes easier with timely task scheduling and dispatch. Advance scheduling solves a number of problem for the field technician and for the managers as well. In case, there are well-managed scheduling created in advance, it gets easier to dispatch the same. This offers enough room even for introducing modified changes in the last minute scheduling. This way unavoidable issues also becomes easy to tackle.
Employee Role Management
Let’s be honest here. A well-managed routine helps us timely manage our job. Isn’t it? The fact goes true for field service management scheduling also. If you have, let’s say a well-organized action plan for the service professionals, it will give them enough time to get started with their work. Service scheduling software makes it much easier to assign the job to the field staff and keep tracking their position. This is handy at times when a service needs to be delivered instantly besides helping to manage the role of the employees on the field.
No service scheduling software has ever achieved success without including analytic feature in the software. Analyzing the stats that your business keeps on generating makes it easier to figure out innovative ways to streamline services towards the clients. Analytic features are important also as they offer enough information on the performance of the business. Moreover, when you have the current business status handy with you, it can help figure the constraints (if any are occuring) in the business. Therefore, always invest in field service software having this very feature.
GPS Integration For Better Route Planning
There are various field management software having automated route planning feature. It is all because of effective GPS integration that makes the feature integration much easy. Automated and advance route planning is one of the important considerations for maximizing field technician’s efforts, time, and fuel management concerns. In addition to this, real-time GPS tracking let the managers know the current status of the job and the professionals who are assigned the jobs. Moreover, the feature could prove to be a great offering for turn-by-turn navigation for field professionals.
Field service management can also play an effective role in inventory management if the chosen software has similar offering. The software is implemented to monitor the status of the tools that field technicians use on a daily basis. Since the professionals can use a number of similar tool to conclude a task, the inventory may soon go out of stock. Inventory management software reminds about the same in advance helping the managers keep the required tools in stock for better work delivery.
Mark Your Needs In Advance
Well there can be a number of features that we may not have covered here but the above-written necessities are the most essential ones that every field service software management tool must have as features. Do keep in notice the features you want specifically for your software. The requirement may vary slightly in order to cover the particular requirement of the clients. So, keep in touch with your clients to know their pain areas and the solution for the same. It will help you add value to your business and elevate the status of the same.
Good Luck With Your Field Service Scheduling!!