Shep Hyken's Profile
Biography
Shep Hyken is a customer service expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of
Magic , The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset. For more articles and information n Shep go to http://www.hyken.com.
Shep Hyken's articles
As a professional speaker, I have had the opportunity to address hundreds of clients in many different types of audiences about customer service. Most clients understand that customer service has evolved and is an important philosophy for a business.
Posted: 2012-02-07
Category: Human Resources
Where does good customer service begin? The employee who interacts regularly with customers is an important part of customer service, but good customer service is much more than that.
Posted: 2012-01-24
Category: Customer Service
