Ivana Lewis's Profile
Ivana Lewis's articles
The telemarketing units are better fed with local talent. This article lists some reasons how it benefits the telemarketing services units.
Posted: 2010-08-04
Category: Marketing
Direct response media is being increasingly used for lead generation. This article answers the reasons this method is a hot device for call center clients.
Posted: 2010-08-04
Category: Marketing
Stress is a definite cause for concern among call center agents. This article pulls up the curtain and examines the reasons for stress in the BPO sector.
Posted: 2010-08-03
Category: Business
The lead generation process is bolstered by follow-ups. This article lists how a call center can follow up on their sales lead generation efforts.
Posted: 2010-08-03
Category: Business
The call center sector in USA is dying a premature death. This article opens up the case to peek into this alarming BPO development.
Posted: 2010-08-03
Category: Customer Service
Smart answering service can achieve more than what you are getting now. Read this article to know more on how you can make better use of this department of a call center.
Posted: 2010-08-03
Category: Customer Service
The rural BPO initiatives are more than a handful as a challenge. But they will be productive for the call center sector. This article tells you how.
Posted: 2010-08-02
Category: Business
The BPO sector is high on job generation. This article finds out how the call center sector needs quality manpower badly.
Posted: 2010-08-02
Category: Business
The telemarketing sector sees a looming threat in the swelling DNC list. This article takes a look at the dangers lying ahead for the call center units.
Posted: 2010-08-02
Category: Marketing
The government of a country has a major role to play in the development and growth of a telemarketing sector. This article pins down some ways in which the administration can aid the call center sector.
Posted: 2010-08-02
Category: Business
The tourism department pays rich dividends to BPO service providers. This article is an assessment of how tourism affects call center profits and vice versa.
Posted: 2010-07-30
Category: Business
Getting the correct telemarketing mix often determines the fate of a project. This article lists why it is important for a call center to chalk it out in advance.
Posted: 2010-07-30
Category: Business
The inclusion of BPO in educational courses and institutes is good news for the call center industry. This article peels off the layers.
Posted: 2010-07-30
Category: Business
With the voice lead generation coming up against DNC hurdles, it’s time to look for other options for sales lead generation. This article lists some.
Posted: 2010-07-30
Category: Business
Call center specialization is always aimed at optimizing resources. This article tracks the latest lead generation device that guarantees results.
Posted: 2010-07-29
Category: Business
The telemarketing sector is showing some real disdain for the Do Not Call list. This article pins down reasons how this can be bad for the call center industry.
Posted: 2010-07-29
Category: Business
The problems that dotted answering service continue till date. This article takes a peek at the call center phone answering issues that bother callers.
Posted: 2010-07-29
Category: Business
Philippines lead the BPO way in more ways than one. This article lists a few reasons why the call center industry thrives here.
Posted: 2010-07-29
Category: Business
Choosing the right BPO metrics often determine performance and growth. This article lists down how metrics matter for a call center.
Posted: 2010-07-28
Category: Business
The answering service industry is being revolutionized by countries opting for their edgier, prompt avatar: the emergency phone answering service.
Posted: 2010-07-28
Category: Business
The telemarketing sector is looking at the Latin American countries with interest. This article tracks down the reasons why call center units in Latin America has reasons to rejoice.
Posted: 2010-07-28
Category: Business
Many call center service providers are investing in rural BPO networks in developing countries. Here’s a rundown why these could be extremely sensible investments.
Posted: 2010-07-28
Category: Business
The attrition rate in BPO units has shot up drastically in the recent past. This article jots down the Top 5 reasons for attrition in a call center.
Posted: 2010-07-27
Category: Business
The telemarketing sector is low on innovations these days. Why? This article on telemarketing services finds out.
Posted: 2010-07-27
Category: Business
The relationship between business firms and answering service units are at a stalemate. This article draws a flow chart to portray this call center vicious cycle.
Posted: 2010-07-27
Category: Business
The call center sector is ruffled by the ILO report. This article tracks down what the BPO world is doing in a sort of knee-jerk reaction.
Posted: 2010-07-26
Category: Business
You cannot relegate lead generation as part of your non-core business anymore. Sales lead generation provides the oxygen to your business. Here’s a report.
Posted: 2010-07-26
Category: Business
The BPO firms in developing countries are letting out their call center work to even cheaper destinations. Read this article to know about this trend.
Posted: 2010-07-26
Category: Business
Lead generation is always considered one of the most useful ways of gaining prospective customers. It is not a new concept but the process of lead generation as followed in the current scenario includes an altogether new approach.
Posted: 2010-07-23
Category: Business
There is a considerable amount of guessing involved with telemarketing. This article takes a trip around telemarketing services and finds out how important guessing is.
Posted: 2010-07-23
Category: Business
The telemarketing sector of Philippines is dotted with power cuts. This article looks at this menace and what the ripple effects it could have for their global call center market.
Posted: 2010-07-23
Category: Business
The answering service sheds employees but saves the jobs of others in the business, simultaneously. This article takes a philosophical look at the call center world, the gains and the losses.
Posted: 2010-07-22
Category: Business
It’s time for the telemarketing scams to be brought under the spotlight. This article takes you through steps to identify and fight the call center scams.
Posted: 2010-07-22
Category: Business
The non-emergency call center system can be exactly what many state departments need. Check this article to know how important a second answering service is.
Posted: 2010-07-22
Category: Business
Lead generation is taking steps towards best practices for many reasons. This article jots down some reasons why call center units are being cautious about sales lead generation.
Posted: 2010-07-21
Category: Business
The Indian BPO market is being given a run for their money by countries in Africa and Latin America. This article lists some reasons why the call center sector in India has to pull up their socks and deliver.
Posted: 2010-07-21
Category: Business
The answering service is changing its process. This article takes a deep look at the changing face of the call center phone answering process.
Posted: 2010-07-21
Category: Business
The answering service of the LA Revenue Department is outsourcing its call center department. This article takes a closer look at this new development for the BPO sector.
Posted: 2010-07-20
Category: Business
The telemarketing sector in Africa is not being able to grow to potential. This article lists some reasons why telemarketing services in Africa are stuck in glass ceilings.
Posted: 2010-07-20
Category: Business
Lead generation companies are trying out something new to get lead generation projects. Let’s see what the call center units have up their sleeves.
Posted: 2010-07-20
Category: Business
Business firms across the globe are looking for new BPO destinations. This article deals with a change of guard in the call center world.
Posted: 2010-07-19
Category: Business
The answering service industry has to innovate to keep up. This article jots down ways in which the inbound call center desk can be a dynamic hotbed of activity.
Posted: 2010-07-19
Category: Business
The International Labor Organization has reported that the working condition in BPO units in stressful. This article finds out the details of the report and how call center units can mend things.
Posted: 2010-07-19
Category: Business
The BPO sector is migrating to greener pastures. This article takes you through a ride on the call center roller coaster as it goes places.
Posted: 2010-07-15
Category: Business
Telemarketing works on confidence. This article is a ready guide for call center agents and employers who want to take the fast-lane to telemarketing services success.
Posted: 2010-07-15
Category: Business
Diversifying into unfamiliar territory kept many BPO units afloat during the recession days. This article takes you through the reasons why a call center needs to diversify.
Posted: 2010-07-15
Category: Business
Lead generation is a tricky art if you don’t know your customers. Here are some tips on making better ROI on sales lead generation.
Posted: 2010-07-14
Category: Business
The BPO firms who take up SEO projects often lapse into damage control. Here are the Top 3 SEO mistakes that call center units make.
Posted: 2010-07-14
Category: Business
After the recession, the call center industry is finally looking up. This article takes you through the whirlwind BPO world after the end of the recession.
Posted: 2010-07-14
Category: Business
Decentralizing BPO jobs have improved the economies of the rural population. This article talks about how the government is generating call center jobs for the rural sectors.
Posted: 2010-07-13
Category: Business
The answering service departments of the governments of developing countries are under-utilized. This article draws on how the governments can make better use of phone answering service.
Posted: 2010-07-13
Category: Business
The bilingual call center agents can get themselves recruited easier than the BPO agents who speak only English. This article traces the reasons.
Posted: 2010-07-13
Category: Business
Small entrepreneurs dismiss answering service as unnecessary. This article tells you why engaging a BPO works even for small firms.
Posted: 2010-07-12
Category: Business
The telemarketing sector could well be in a crisis with the database that they are using. This article pulls open a can of worms to find out where the BPO industry stands with respect to telemarketing calls.
Posted: 2010-07-12
Category: Business
Lead generation is difficult these days. This article charts out a plan for B2B lead generation that call centre units can try out.
Posted: 2010-07-12
Category: Business
Answering service loses its way on many campaigns. This article lists the Top 5 ways in which the inbound call center team can do a better job at handling customers.
Posted: 2010-07-12
Category: Business
Websites are the new-age lead generation tools. This article tells you how you can optimize your sales lead generation through websites.
Posted: 2010-07-08
Category: Business
Retaining customers is the bigger challenge for a telemarketing team. This article takes you how a consumer-oriented business can’t do without able and efficient answering service back-up.
Posted: 2010-07-08
Category: Business
The anti-offshore BPO bill has put the American legislators in a spot of bother. This article answers why they just can’t go ahead and stop outsourcing of call center services.
Posted: 2010-07-08
Category: Business
The rise of multilingual answering service options is good for the call center sector. This article investigates how the addition of new languages can help phone answering service.
Posted: 2010-07-07
Category: Business
Entrepreneurs of start-ups are looking at fresh BPO markets to outsource their projects to. This article takes a trip around this emerging call center trend.
Posted: 2010-07-07
Category: Business
The summer months work great for tourism. The phone answering service handling tourism projects have their tasks cut out. This report answers why BPO firms are much in demand to tap tourism revenue.
Posted: 2010-07-07
Category: Business
Business firms need to find the right reason to hire a BPO unit. This article lists the Top 3 reasons why you need phone answering services. Check them out!
Posted: 2010-07-06
Category: Business
Persuasive techniques in lead generation work wonders. This article states ways in which call center agents can use these to better effects.
Posted: 2010-07-06
Category: Business
The trends are fast changing in the call center world. This article tracks those down and chronicles the major upheavals of the BPO sector.
Posted: 2010-07-06
Category: Business
A spate of call center scams has drawn the spotlight on this dark side of the BPO world. This article delves deep into this abyss and comes up with ways to counter fraudulent outbound call center agents.
Posted: 2010-07-02
Category: Business
Dynamic BPO managers can win the call center battle for any firm. This article lists some ways in which answering service managers can do a better job at the top.
Posted: 2010-07-02
Category: Business
Hiring for answering service is a tricky ask these days. This article tracks down some pointers which you must keep in mind while hiring inbound call center agents.
Posted: 2010-07-02
Category: Business
Email marketing campaigns conducted by BPO firms are coming into focus for being wasteful. Here are some tips that can help call center firms seal the leaks and make their emails serve greater purposes.
Posted: 2010-07-01
Category: Business
Are you getting the basics in answering service correct? This article brushes up on the inbound call center skills needed to hit the high roads of customer care.
Posted: 2010-07-01
Category: Business
BPO firms are taking to social media lead generation in a big way. This article points out a couple of cardinal sins that call center agents are making in the process.
Posted: 2010-06-30
Category: Business
Email marketing campaigns are getting popular as a BPO service. This article tracks down how outsourcing email campaigns to the call center will benefit your business.
Posted: 2010-06-30
Category: Customer Service
Cold calling is a call center tool that can generate dividends. This article offers the top 5 tips for telemarketing agents who want to strike gold in cold calling.
Posted: 2010-06-30
Category: Business
As a consumer, calling answering service is like a lifetime experience! Here are 3 call center peeves that turn off the consumer. Check them out.
Posted: 2010-06-29
Category: Business
SEO is new to the call center industry. Business firms hiring BPO firms for SEO need to be more aware about the processes too. This article acts as a guide.
Posted: 2010-06-29
Category: Business
