Ivana Lewis's Profile

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Ivana Lewis's articles

  • Manpower Demand in BPO Increases
    There is a sharp increase in the demand for manpower in BPO units. In this article, read how call centers can satisfy this yawning gap between demand and supply.
    Posted: 2010-10-28
    Category: Customer Service
  • Ergonomics at Call Centers
    Call center ergonomics is a concern for many telemarketing units. In this article, read how call centers should follow proper ergonomics for their own benefit.
    Posted: 2010-10-26
    Category: Customer Service
  • BPO Debate Rages On
    The debate over BPO outsourcing to offshore call centers is gathering up a storm in the USA. This article picks up the issue and dusts it for your consideration.
    Posted: 2010-10-19
    Category: Customer Service
  • Psychological Training in Call Centers
    The psychological training in call centers is something that every agent needs. Here’s why BPO units should be careful about the mental health of their agents.
    Posted: 2010-10-19
    Category: Customer Service
  • Inquiry Handling at BPO
    BPO agents have to careful when they do inquiry handling. This article pins down some reasons why call center agents have to be on their toes during this process.
    Posted: 2010-10-11
    Category: Customer Service
  • Gender Equality in Answering Service
    Equality of labor is a major plus for the answering services industry. Women call center employees are increasingly climbing up the ladder to positions of importance and significance. Here’s a study of this welcome trend.
    Posted: 2010-10-08
    Category: Customer Service
  • Inbound Call Center: Direct Mail Response
    The inbound call center department is boosted by the revenues earned by direct mail response system. Check out this article to know more about this BPO service.
    Posted: 2010-10-08
    Category: Customer Service
  • The BPO Management Story
    The BPO management has a strong role to play in the proper working of a call center project. Here are a few pointers that the answering service managers could take a cue from.
    Posted: 2010-10-08
    Category: Customer Service
  • Employment Rate and Telemarketing
    The telemarketing sector is irrevocable linked to the employment rate. Read this article to find out the connection between telemarketing services and employment.
    Posted: 2010-10-06
    Category: Business
  • Why You Need Call Center Answering Service?
    Call Center answering services are specially designed to ensure good customer service and customer satisfaction. Learn why you need a call center answering service for your own business.
    Posted: 2010-10-06
    Category: Business
  • Lead Generation through Social Media
    Lead generation through social media is a new addition to the oeuvre of BPO services. But the question is, are the outbound call center teams doing it right? Let’s find out.
    Posted: 2010-10-06
    Category: Business
  • Rethinking Call Center Business Model
    The call center business model has to be revised to suit the present context. Read this article to find out why BPO planners need to rethink their strategy.
    Posted: 2010-10-04
    Category: Customer Service
  • Call Center Companies for Global Clientele
    The global clientele waits for small business units and call center companies are helping them achieve it. This article highlights how call center services can win the game for them.
    Posted: 2010-08-25
    Category: Marketing
  • BPO Agents and Labor Rights
    BPO agents and employees need certain labor rights. Check out a few of them in this article and why they are important for a call center agent.
    Posted: 2010-08-23
    Category: Marketing
  • Virtual Office through BPO
    Business firms are now running out of virtual offices, thanks to BPO firms. This article tells you how call center units make this possible.
    Posted: 2010-08-23
    Category: Marketing
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