Harvey Ong's Profile
Biography
This person does not have a biography.
Harvey Ong's articles
Herpes zoster, more commonly known as shingles, is a viral condition that causes rashes and reddening to appear on a person’s face, sometimes accompanied by a clear fluid. It often emerges from latent viral cells leftover from a chicken pox infection or from exposure to someone infected with the virus. However, there are also cases of people developing it spontaneously, seemingly out of nowhere.
Posted: 2008-10-13
Category: Medicine
With an economic depression looming on the horizon, there are some that worry that as the economy goes so will the overall health of the people. While nobody doubts that it will have an effect, the effects don’t seem to be as universally bad as people would expect. For example, it appears that healthier habits during good economic periods result in better overall health even during economic problems.
Posted: 2008-10-10
Category: Depression
It is generally assumed that the obese are not to be trusted when reporting how much physical activity they’ve engaged in over a given period, but a study shows that this might not be the case. It appears that, due to the difficulty involved in exerting themselves, the obese tend to record their activity much more accurately than those in normal weight ranges.
Posted: 2008-10-10
Category: Weight Loss
Websites can be useful tools for any business to possess, but not every business can use one and not every business with one can succeed in the use of it. There are usually two basic keys to making the most out of a business website, with one of them being a good design, and the other search engine optimization. The idea for the latter is to get more people to see the site, while the former is usually the best way to keep people from leaving a site.
Posted: 2008-09-24
Category: Business
Most people make the mistake of simply assuming that the Internet is a medium of marketing their business directly to customer, not realizing just how much potential is ignored in this manner.
Posted: 2008-09-15
Category: Conference
Call center careers can be very promising, but also very stressful and taxing, even for the young and energetic who apply, thinking it would be easy. However, most don’t realize that being a call center agent can be difficult, particularly when you take into account all of the skills and talents that they are expected to possess.
Posted: 2008-09-03
Category: Customer Service
When outsourcing customer service jobs, most companies look to either India or the Philippines, because both countries have an excess of potential employees capable of doing the job. However, Indian representatives are not really known for being friendly when put under great duress, and often have an accent that makes it hard for Americans to understand them.
Posted: 2008-09-02
Category: Customer Service
Call centers have a reputation of just tossing in newly-hired representatives into the field without any training or experience. However, as anyone who has worked in a call center can attest to honestly, that is not the case. Call center training is often a very comprehensive, very detailed thing that encompasses a number of areas that any prospective agent would need to be intimately familiar with.
Posted: 2008-08-26
Category: Customer Service
Customer service is one of those critical things that no sane business can survive without. However, there are problems with this approach, such as the lack of visual clues to confirm that an agent is sincerely trying to help. Another major problem lies in getting and maintaining a connection with the agent, as disconnected calls are a reality in the industry.
Posted: 2008-08-20
Category: Customer Service
For many years now, lesbians have often been stereotypes as being less about physical contact and more about deep, lasting emotional relationships – unless you’re asking the average male, anyway. Studies delving into both men’s and women’s sexual health have proven that this stereotype is largely false, but have also found evidence that says lesbians do have a larger tendency to be in sex-less romantic relationships than gay men or straight couples. It all comes down to hormone, pheromones, and
Posted: 2008-08-20
Category: Health & Fitness
For a small business that’s considering hiring the services of a call center, there are more than a few things that need to be considered. With economics and the business world being the way they are, price is probably the prime consideration for anyone that’s attempting to hire out the services of call centers. Other important areas include experience and the quality of the representatives.
Posted: 2008-08-19
Category: Customer Service
For most people, being mocked incites a reaction of anger, but it can also sometimes push someone to do something just to prove the other party wrong. In the realm of weight loss, where such things can prove more dangerous than normal, negative comments have rarely been used as a valid form of weight loss motivation. However, depending on the personality, taunting and insults may work better than encouragement.
Posted: 2008-08-19
Category: Health & Fitness
It is known that too little or too much sleep can have an effect on a person’s metabolism, but only recently has it been found that people who sleep too little or too much actually retain and gain more weight than those who get average sleep. However, the study behind this data has a few flaws and the data is not considered concrete, but it has prompted others to conduct deeper research.
Posted: 2008-08-14
Category: Health & Fitness
Only recently has modern psychology decided to pay attention to the fact that people’s minds tend to wander in random directions, even when they should be focused on a single thing. While not a cause for people to go on ADHD medication, it has perplexed the few studies dedicated to investigating it because it doesn’t appear to serve any direct purpose, and the parts of the brain that govern this behavior are not entirely clear, either.
Posted: 2008-08-13
Category: Health & Fitness
Once in a while, medical science will get itself into the humorous position of developing and approving a drug to treat a condition, the existence of which is highly debatable. The most recent example of this would by Lyrica, a drug that was recently approved as a treatment for fibromyalgia. The fun part being that there are many that believe fibromyalgia doesn’t even exist.
Posted: 2008-08-12
Category: Health & Fitness
