Unified Communications with the Push of a Button

As the gurus of voice and data communications, IT professionals, especially, often find that their CEO’s, CFO’s, co-workers, clients and customers expect them to create “miracles”. Unified communications (UC) from CALLTELE, Inc. helps them to perform the “miracles” needed to simplify and manage internal and external communications, while cutting through the complexity of dealing with multiple devices.

The multiple lines of communication required to transact business today often remain blithely unaware of one another; not realizing, after all they are only machines, that they are causing costing company’s money as well as delivering high levels of anxiety companywide. Consider how it normally works when someone is trying to reach you. They often leave voice mails at all of your phone numbers, email you and just to be sure that you will “get the message”, they also IM (instant message) you.

Unified communications takes the complexity out of the scenario by seamlessly incorporating SIP (session initiative protocol) voice mail, email, and IM through the same technology. With a push of a button on the computer, anyone trying to contact you will receive a message that let’s them know exactly where you can be reached. Multiply this number by the people in your company and voila, you have performed the expected “miracles” and more.

Not only does having a unified communications system in place help people to connect more quickly, cutting the irritation of the “tag your it” game, it also saves time and money by making employees more efficient and productive while providing a quick return on investment(ROI).

To make IT directors and their teams appear even more magical, there are two important aspects of unified communications that allow the end user to a.) Receive their voice mails right into their email box where their messages can be listened to (even while on the road) and b.) Faxes go directly to their email box which is a major coup for the green initiative; they can “go green” by deleting versus printing—a money, environment, and time-saving maneuver.

For example, according to information posted on Nortel’s web site (www.nortel.com)the company states that internally they have implemented unified communications and realized over $12 million in annual savings with a 10-month return on investment. It further states that “using the Nortel Multimedia Communication Server 5100, we have seen a $5 million per year cost avoidance for audio conferencing, with further travel savings realized from the solution's video conferencing services.”

The need to replace your current telephony infrastructure may not be necessary, depending upon what is already in place. CALLTELE, Inc. partners with Nortel, Cisco, and Avaya to provide unified communications that can often work through your current phone system. With the Public Switched Telephone Network (PSTN), users can send and receive calls as well as enjoy tight integration with a Private Branch Exchange (PBX) system.

CALLTELE’s VOIP and overall telecommunications industry expertise in providing voice and data solutions, positions them to effectively deliver complete unified communications solutions that offer more than VOIP. It creates a streamlined, state-of-the-art telephony solution that comfortably marries telecommunications and computing technologies. Faxes, voice mails and instant messaging (IM), conferencing and information sharing are designed for each client to travel the network with a fluidity that rivals anything used to date. They appear as emails where they are handled accordingly: viewed, sorted, prioritized, forwarded, or deleted companywide.

Visit callteleusa.com or call 847-888-1900 to learn how Unified Communications can fill your company needs today while laying the foundation for tomorrow’s requests (miracles).

Conni M. Pluchino, Visibility Coach and founder of Collaborative Marketing Partners, known as The Expert Expert, will craft articles like this one, using your own tips and information to help you to become more visible in the marketplace and build credibility among prospective customers, B2B and/or B2C. You can reach Conni at 630-260-9844 or cmp@cmpnetwork.com. This article may be used without revision with all contact information intact. Note: Use does not imply ownership; article remains the intellectual property of Conni M. Pluchino.