The decisions you make in the early stages of stetting up and developing the relationship will lay the groundwork for building a successful working relationship.
You must be able to see beyond the contract. Most firms focus on the contract and overlook some of the essential elements to a successful outsourcing relationship. You will need to manage the relationship throughout its life cycle. This means cultivating the outsourced relationship from strategy, to contract negotiation, through to renegotiation and renewal. The contract needs to be flexible enough to continue to deliver value as your firm evolves.
Be sure to establish reasonable expectations. Your expectations of deliverables must be clearly communicated and discussed and documented. To enable an administrator to exceed expectations, those expectations must be clearly defined. In order for you to evaluate the success of the relationship, you must know what that relationship is meant to deliver, to whom it is to be delivered and by when it is to be delivered.
Meeting your team is a good way to get to know who is working for you and helps to create a higher sense of accountability. The people who work on your account are an extension of your firm. Your internal people should have a relationship with your external people to help produce the best results.
As explained above, it is especially important in the early stages of an outsourcing relationship, to key in on three areas. Those areas are “Seeing Beyond the Contract”, “Setting Reasonable Expectations” and “Meeting Your Team”. When all three of these areas are well balanced, then you will be well on your way to having a successful working relationship.
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