Customers are at the heart of any business and, understanding this is usually the difference to success or failure. It is for this reason that the Zenith Windows complaints procedure is straightforward and designed to resolve the issues as quickly and effectively as possible.
We are proud that 95% of our customers would happily recommend us to their friends and families. However, we strive to satisfy 100% of our customers and when this is not achieved, we want to know why.
Indeed, we actively pursue feedback when things have not gone according to the expectations of our customers. We feel that this way, we will be able to minimize those areas where we may be lacking; delivering a better product, a better service and an all-round better experience.
When people pay for a service and a product that is meant to deliver and perform in a certain way, it is only right they will feel disappointed. Like you, we are consumers too and understand the frustration felt when our concerns are not recognized, Mindful of this, we listen to what the problems are and react positively to ensure they can be resolved.
Part of a successful resolution is in understanding exactly what has gone wrong and where the errors have occurred. Through this, we will be able to work with you to find the best possible solution for you and us, in as quick a time as possible.
In order to ensure that any problems are dealt with quickly, we make the Zenith Windows complaints process very easy. Issues can be raised in a number of ways; through our dedicated Customer Services phone line on 01603 892100 or in writing to Customer Support Team, Zenith Staybrite Ltd, Joseph King House, Abbey Farm Commercial Park, Horsham St, Faith, Norwich, NR10 3JU.
If the issue is noticed through installation, it is also possible to raise concerns with our onsite team of course. However, whilst they will do everything they can to successfully resolve the issue, they are not always best placed to do so. As such, it is always good to follow things up by phone or in writing.
All queries received by our team are dealt with as promptly and sympathetically as possible, whilst we will also endeavour to supply a timeframe for when any mistakes can expect to be rectified. If this is not possible, other positive steps will be taken where appropriate.
Further than this, all details of the issue will be logged and recorded, in order that both parties have something to reference back to should it be necessary. Once rectified to the satisfaction of both parties, we will also endeavour to follow up to ensure there is nothing else that needs addressing.
With more than forty years of experience in providing home improvement solutions to households across the UK, the Zenith Windows complaints procedure underpins our commitment to great customer service. In providing this, we hope you will tell others of the good experience you have had with us, and tell us if we haven’t met the mark.
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